24/7 Urgent Issue Support for Short Term Rentals

Guests text and call us, you never have to stress or scramble to coordinate solutions.

Lockouts • Leaks • No Heat • Power Outage • Appliance Failure • And More


Guests text StayGuard → Handyman dispatched immediately.
Guest issue addressed ✓

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  1. Hosts share the StayGuard number with guests at check-in

  2. Guest texts StayGuard their emergency (lockout, leak, no AC, power out)

  3. Vetted local vendor dispatched within minutes via AI triage

  4. Emergency stabilized, you get the full report

How it works

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What we cover

✓ Lockouts
Restore access quickly so guests can enter and settle in.

✓ Water leaks
Shut off sources, contain water, and prevent further damage.

✓ No heat or AC
Perform rapid troubleshooting and deploy temporary solutions as needed.

✓ Power issues
Reset breakers and address basic electrical disruptions to restore functionality.

✓ Safety-related issues
Stabilize hazards that could put guests at risk, such as unsecured fixtures or co2 alarm battery replacements.

We stabilize and support guest emergencies during active stays so guests remain safe, comfortable, and able to complete their visit, protecting your reviews and revenue.

Issues requiring permanent repair or replacement, including full HVAC replacement or major plumbing work, are escalated to the appropriate specialist and handled outside of StayGuard’s emergency stabilization scope.

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Pricing

Sleep soundly and rest assured for just $200/year.

24/7 urgent issue coverage costs less than 1% of your annual revenue plus the ability to keep your tax benefits and quality reviews as an active host.

  • The annual service fee covers ongoing access to StayGuard and ensures your property is always protected when something goes wrong.

    This fee provides:

    • 24/7 SMS access to StayGuard dispatch
      A dedicated text line for you or your guests to report urgent issues without phone trees or apps.

    • AI-assisted issue triage and routing
      Messages are automatically categorized and routed so the right next step happens fast.

    • Verified local provider network
      Access to vetted, on-call service providers familiar with short-term rentals.

    • Centralized incident tracking
      Every issue, response, and resolution is logged so nothing gets lost.

    • Ongoing platform improvements
      Continuous upgrades to automation, routing logic, and provider coverage.

    The annual fee keeps StayGuard active on your property year-round. You only pay additional costs when a dispatch or service is required.

  • $25 per incident

    The dispatch fee is charged only when StayGuard actively coordinates a response to an issue at your property.

    This fee covers:

    • Real-time issue handling
      We assess the situation, confirm urgency, and determine the appropriate response.

    • Provider outreach and coordination
      We contact available local providers, secure acceptance, and coordinate arrival.

    • Two-way communication management
      We handle messaging between you, the provider, and your guest so you do not have to.

    • Active incident oversight
      We monitor the job through resolution and step in if escalation is needed.

    The dispatch fee is applied per incident, not per message or per provider contact.
    Service provider labor and materials are billed separately and always require approval above published rate card and or above your authorization hold.

  • These are estimated stabilization fees (labor) for urgent issues in our launch markets requiring active dispatch and coordination.

    Final costs do not include materials. Dispatch and labor fees will be charged on pre-authorization. Materials requiring >$50 will require approval before work is done.

    Issue Type Estimated Stabilization Fee

    • Lockouts $200

    • Leaks (active or suspected) $250

    • Safety Incidents $250

    • HVAC Issues $300

    • Electrical / Power Issues $300

    • Appliance Repair $300

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Who We’re Building For

You are a professional with a demanding career who owns short-term rentals for the upside, not to be on call at all hours.

You want to stay hands-on enough to keep control and tax advantages, but you do not want to be the one handling lockouts, leaks, or late-night emergencies.

Traditional property management is expensive and often all-or-nothing. Self-managing offers flexibility but comes with constant interruptions.

StayGuard sits in the middle.

We handle urgent issues when they happen, without taking over your business or your margins.

  • You stay in control.

  • Your property stays protected.

For a fraction of the cost of full-service property management, StayGuard handles the most stressful parts of hosting.

Learn More

  • Guests or hosts text the StayGuard number when an issue arises. An AI responder reviews the message, gathers details, and coordinates next steps. Updates are provided by text until the issue is resolved or stabilized.

  • StayGuard supports urgent property related issues such as:

    • Guest lockouts or access problems

    • Maintenance failures during a stay

    • Safety or comfort issues that require immediate attention

    • Coordination with cleaners, handymen, or other service providers

    StayGuard focuses on stabilizing issues during an active stay.

  • Stabilization means taking immediate action to stop an issue from getting worse, restore basic functionality when possible, and create a clear path to resolution.

    When a stabilization is initiated, StayGuard focuses on:

    • Assessing urgency and risk
      Determining whether the issue poses safety, property damage, or guest-impact concerns.

    • Containing the problem
      For example, stopping a leak, restoring access during a lockout, or safely powering down affected systems.

    • Coordinating the right response
      Dispatching the appropriate local provider and managing communication between all parties.

    • Maintaining oversight until the situation is stable
      Tracking progress and escalating if conditions change.

    Stabilization is not a full repair or renovation. Any additional labor, parts, or follow-up work is typically the responsibility of the host.

    The goal is speed, safety, and clarity in the moment so you can decide next steps without pressure.

  • Our goal is to secure a local service provider within 30 minutes of dispatch for most urgent issues.

    Arrival times can vary based on:

    • Time of day and day of week

    • Provider availability in the area

    • Severity and complexity of the issue

    • Weather or high-demand events

    In many cases, providers arrive quickly. In others, especially during late nights, holidays, or severe conditions, it may take longer. We will always keep you informed and confirm next steps if timing changes.

    StayGuard prioritizes speed, transparency, and active coordination so you are never left guessing.

  • StayGuard is a dispatch service connecting hosts with independent contractors.

    - Vendors are independent contractors, not StayGuard employees

    - Hosts contract directly with vendors

    - StayGuard does not verify, warrant, or guarantee vendor credentials - Hosts should verify insurance and licenses independently - StayGuard's liability is limited to dispatch fee only

  • No. StayGuard works entirely over standard SMS text messaging. No app or login is required for guests.

  • Hosts pay a subscription fee ($200/annually) for access to StayGuard and a $25 dispatch fee for each incident. Additional charges apply to cover third party vendor service labor costs related to resolving an issue. Materials are priced separately and required approval. All labor pricing and fees are outlined clearly during signup and part of pre-authorization.

  • StayGuard coordinates communication and response but does not perform repairs directly. Responsibility for property maintenance and service provider quality remains with the host.

  • StayGuard is an AI powered SMS dispatch service.

    When a host has an issue, our system routes the request to the right local pro and sends all job details by text message. Handymen receive the job, accept or decline by SMS, and communicate updates the same way.

    There is no app to download, no portal to log into, and no complicated workflow. Text messages keep everything simple, fast, and clear so you can focus on the work.

  • No. StayGuard is not an emergency service provider and does not replace 911 or local emergency services. For life threatening emergencies, guests and hosts should call 911 immediately.

Frequently Asked Questions

StayGuard is currently operating in beta in select markets in California, Texas, Florida, and Arizona. Features and services may evolve as we learn from early customers.

Cleaners and cleaning issues are not part of our service offerings at this time.

  • “I was traveling internationally and got a message that a guest had no heat as my HVAC was clogged. Normally I would have been scrambling across time zones. With StayGuard, I saw the issue had already been addressed and the guest was taken care of. That peace of mind alone is worth it.”

    — Mai H.

  • “We already had a trusted handyman. StayGuard helped us onboard him so guests could text directly and issues could be handled through one system. It gave us automation and coverage without changing who we work with.”

    — Georg B.

  • “When a guest was locked out, they texted StayGuard and help was dispatched immediately. I could see the response and status updates in real time through SMS, which took the anxiety out of the situation entirely.”

    - Jessica C.

StayGuard is a dispatch service connecting hosts with independent contractors. Vendors are independent contractors, not StayGuard employees. StayGuard does not verify, warrant, or guarantee vendor credentials. We confirm existing online reputation. StayGuard's liability is limited to dispatch services only.